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toilet cleaner - Catering to the online shopping needs of women will become even more important this year. Since the 2000 holiday season, women have become the majority buyers at key gift-giving occasions, and they are expected to continue to power online growth during this year's holiday season. More than half of the retail categories such as Gifts & Flowers, Health & Beauty, Food & Drink and Home & Garden are female-dominated and continue to grow twice as fast as other categories. "E-tailers and manufacturers operating within these female growth categories need to give serious thought to how they will reach out to women," Davis said. Customer service has been a primary concern of

online shoppers from day one, and BizRate has found a strong correlation between good customer service and increased transactional volume -- and vice versa. Three out of five barriers to repeat purchase intent are all customer-service related: late delivery, poor customer support and no/poor order tracking. Echoing Datamonitor's findings concerning multiple channels, BizRate.com found that more touch-points equate to increased spending and first-time shoppers are more